Terms of Service

1. Who you are contracting with

FranchiseTracker is operated as a sole proprietorship trading under the name FranchiseTracker. When these terms say "we", "us" or "our", they mean that business, and when they say "you" they mean the person or organisation using the service. Your agreement for the service itself is with us.

Payments are handled by our merchant of record, Creem. When you subscribe, Creem acts as the seller for the transaction: it takes your payment, calculates and adds any applicable sales tax or VAT to the listed price, provides your invoice and receipt, and handles refunds and payment disputes. Creem's own terms apply to that purchase. The service itself is still provided by us, under these terms.

2. Accepting these terms

By creating an account or continuing to use FranchiseTracker, you agree to these terms. If you do not agree, please do not use the service.

You must be at least 18 years old and able to enter into a binding contract. The service is built for business users conducting franchise market research, territory analysis, competitive intelligence and commercial planning. You confirm you are using it in the course of a business rather than as a consumer, except where your local law says otherwise.

If you accept these terms on behalf of a company, you confirm you are authorised to bind that company, and "you" means that company.

3. What the service is, and what it is not

FranchiseTracker is a browser-based software-as-a-service (“SaaS”) application. It gives you searchable dashboards, filters, brand profiles and territory analysis built from information published in Franchise Disclosure Documents. Access to the premium features is provided through a monthly subscription, for as long as that subscription runs. There is nothing to download and nothing to install.

Franchise brands are required to publish a Franchise Disclosure Document. Those filings say how many new locations franchisees have committed to open, in which states, and who the current and former franchisees are. We read those public filings and turn them into something you can search.

Because of that, three things are always true:

• Every figure reflects the date it was filed. It is a commitment recorded on a particular day, not a prediction of when — or whether — a location will open.
• We do not guarantee accuracy or completeness. Filings contain errors, arrive late, and are sometimes ambiguous. We extract them carefully, but the service is provided as-is and you should verify anything you intend to rely on.
• Nothing here is advice. We do not provide legal, financial, franchise or investment advice, and the data should not be treated as any of those.

We may change, add or remove features, sources and coverage over time. If we make a change that materially reduces what a paid plan includes, we will tell subscribers before it takes effect.

4. Your account

You sign in either with your Google account or with a one-time code we email you. There is no password to remember, which means access to your email inbox is access to your account — keep it secure, and tell us promptly at support@franchisetracker.app if you believe someone else has reached your account.

An account is for one person. You are responsible for everything done through it. Please keep the details on your account accurate so we can reach you about billing and service changes.

5. Plans, billing and cancellation

A free account lets you browse filings and expansion signals, except those received in the most recent month, which only Pro shows. The Pro plan is billed monthly. A monthly subscription giving you online access to the FranchiseTracker web application for as long as it runs. It includes:

• Everything in Free, plus the map comes alive — see exactly which states each brand is expanding into, not just the totals, and filter the table by state
• See new filings first — every filing lands in Pro the moment it's published, a full month before free accounts see it
• Unlock up to 10 franchisee rosters a month — the full operator record from each filing, as filed
• Never miss a new filing — a weekly digest delivered straight to your inbox
• Go from nationwide totals to the operators behind a specific territory

The terms of the subscription are:

• It renews automatically. Your subscription continues for successive one-month periods, and your payment method is charged at the start of each period, until you cancel.
• There is a 7-day free trial. You enter payment details to start it, but nothing is charged while it runs. It converts into a paid monthly subscription at $99 a month, plus any applicable tax, unless you cancel before it ends, and you will be told the price before you confirm. The trial is limited to one per person. Taking a second trial — including through a second account — is a breach of these terms, and we may end the trial and bill the subscription immediately.
• You can cancel at any time by emailing support@franchisetracker.app. Cancelling stops the next charge; your access continues to the end of the period you have already paid for.
• Prices can change. We will give you at least 30 days' notice by email before a change affects your subscription, so you can cancel first if you prefer.

Refunds are covered by our Refund Policy, which includes a 30-day window on your first paid charge and the statutory rights that apply where you live.

6. Fair use of roster unlocks

Subscribers can unlock 10 rosters per billing period. Unlocking a roster makes the full roster from that filing available to your account for as long as your subscription is active. The allowance resets at the start of each billing period and does not carry over.

The allowance exists so one subscription serves one business. If you need more, contact us at support@franchisetracker.app rather than opening additional accounts.

7. What you may and may not do

You may use the data to run your own business: to research brands, plan territory coverage, and inform your own commercial decisions.

You may not:

• Resell or redistribute the data. That includes republishing it, sharing your account, sublicensing it, or building a competing dataset or product from it.
• Scrape or bulk-extract it, whether by automated means, by circumventing the unlock allowance, or by any method other than the features we provide.
• Use it unlawfully, including for fraud, spam or harassment.
• Infringe intellectual property rights, ours or anyone else's.
• Interfere with the service, including probing or testing its security, introducing malware, or trying to reach data that is not yours.

Using business information lawfully is your responsibility. The records in the service are business information taken from public filings. You are responsible for complying with every law that applies to how you use them, including data protection and communications law. We do not provide consent on anyone's behalf.

8. Intellectual property

The underlying filings are public documents and we claim no ownership of them. Everything we add — the extraction, the compilation, the structure of the database, the site, its design and its software — is ours, and these terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing. Nothing more is transferred.

9. Suspending or ending access

We may suspend or end your access if:

• you materially breach these terms, including the fair-use and acceptable-use sections;
• a payment fails and is not resolved;
• we reasonably suspect fraud or a security risk to the service or its users; or
• we are required to by law.

Where it is reasonable to do so we will warn you first and give you a chance to put things right. You can stop using the service and close your account at any time by cancelling your subscription and emailing us.

10. Disclaimers

The service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the service will be uninterrupted, timely, secure or error-free, or that any figure in it is accurate or current.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost business opportunities or lost data, even if we have been told such damages are possible. Our total liability arising out of or relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud.

12. Changes to these terms

We may update these terms as the service changes. When a change is material we will give notice — by email to account holders, or by a notice on the site — before it takes effect. Continuing to use the service after that means you accept the updated terms. The last-updated date at the foot of this page always tells you which version is current.

13. Governing law

These terms are governed by the laws of Israel, and the courts of Israel have exclusive jurisdiction over any dispute arising from them. This does not remove any protection your own local consumer law gives you where that law applies.

14. Contacting us

Email support@franchisetracker.app and a real person will read it. Our contact page says what to include so we can help faster.