Contact us
Send us a message and a person will read it. We usually reply within two business days.
Prefer email?
Write to support@franchisetracker.app instead — it reaches the same place. FranchiseTracker is a small operation, so there is no phone line and no ticket portal.
What to include
Any message is welcome, but a couple of details up front usually save a round trip.
Billing, refunds and subscriptions
Use the email address on your account and tell us what you would like to happen. If it is about a specific charge, the date helps. Our Refund Policy explains the money-back window and how refunds are issued.
Because Paddle.com is our reseller and merchant of record, you can also go to them directly for anything payment-related, using the receipt they emailed you: Paddle buyer support (opens in a new tab).
Corrections to the data
If a filing has been read wrongly — a name, an address, a count, a status — tell us the brand and what looks wrong, and we will check it against the source document. A link to the page you were looking at is ideal.
Removing your details from the service
If you are a franchisee named in a filing and you want your contact details removed, choose Remove my details from the service above and give us the name and brand as they appear in the listing. You do not need an account and you do not need to give a reason. We action removal requests within 7 days. See our Privacy Policy for what we hold and why.
Privacy requests
To ask for a copy of your information, a correction, or deletion, say which. We may ask you to confirm your identity first, so that we do not hand someone's information to the wrong person.
Press, partnerships and everything else
Pick "Something else" and tell us what you are after.
Before you write
A few questions come up often enough that the answer is already written down: Terms of Service, Privacy Policy and Refund Policy.
To cancel a subscription you do not need us at all — your account page has a Manage subscription button that does it in a couple of clicks.